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Privacy Policy

Last updated: February 1, 2025

1. Introduction

Rivet ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our construction management platform and related services.

2. Information We Collect

We collect information you provide directly to us, including:

  • Account information (name, email, company name, phone number)
  • Project data (estimates, change orders, daily work orders, invoices)
  • Team member information for your organization
  • Payment and billing information
  • Communications you send to us

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments and questions
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent security incidents

4. SMS/Text Messaging

When you opt in to SMS notifications or provide your phone number, you consent to receive automated text messages from Rivet related to your account. These may include:

  • Organization invitations and invite codes
  • Tool maintenance and overdue return alerts (RivetGEAR)
  • Certification expiry and renewal reminders (RivetSAFE)
  • Crew schedule assignments and updates (RivetCREW)
  • One-time phone verification codes

Message frequency varies based on your notification settings and account activity. Message and data rates may apply. You can opt out at any time by replying STOP to any message or by disabling SMS notifications in your account settings. Reply HELP for assistance. Carriers are not liable for delayed or undelivered messages.

5. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information. All data is encrypted in transit and at rest. We use industry-standard security practices and regularly audit our systems.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. You may request deletion of your data at any time by contacting us.

7. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Data portability

8. Contact Us

If you have questions about this Privacy Policy, please contact us at hello@getrivet.io