SMS Terms & Consent
Last updated: August 12, 2026
Who we are
Rivet is construction management software for contractors, operated by Rivet at getrivet.io. Contractors use Rivet to manage estimates, crew schedules, safety certifications, and tools. Text messaging is used only to notify people about work they are already involved in — it is never used for marketing, promotions, or advertising, and we never sell or share phone numbers with third parties for their own marketing.
How consent is obtained
There are exactly two ways a phone number starts receiving messages from Rivet.
1. You turn on SMS notifications in your own account
Signed-in users enable SMS notifications in their account settings and enter their own phone number. The consent language — including message frequency, that message and data rates may apply, and the STOP and HELP keywords — is displayed next to the toggle at the moment it is switched on. Turning the toggle off stops the messages.
2. Your employer invites you to their Rivet account
An administrator at your own company may send you an invitation by text using a number you previously gave them as your work contact. Before sending, the administrator must affirmatively confirm on screen that each recipient has consented to receive text messages from their organization through Rivet. This is a single transactional invitation containing a join code. If you are not expecting it, reply STOP and you will receive nothing further.
What we send
These are the only categories of message Rivet sends, with real examples of each.
Organization invitations
- Who receives it:
- A new team member invited by an administrator at their own company
- Frequency:
- One message per invitation, plus at most one resend
Lloyd Aubry Co., INC invited you to Rivet. Code: 4821. Join at https://getrivet.io/join?code=4821 Reply STOP to opt out.
Phone verification codes
- Who receives it:
- A signed-in user who asked to verify their phone number
- Frequency:
- Only when the user requests a code
Your Rivet verification code is 123456. It expires in 10 minutes. Reply STOP to opt out.
Certification expiration alerts
- Who receives it:
- Workers whose safety certifications are expiring, and their administrators
- Frequency:
- At most one digest per day, only when something is expiring
RivetSAFE: Your OSHA 30 certification expires in 14 days. Renew at getrivet.io/safety/certifications Reply STOP to opt out.
Crew schedule notifications
- Who receives it:
- Crew members assigned to a published project schedule
- Frequency:
- One message per schedule publish affecting that worker
Warehouse Retrofit Dates: Tue 8/4, Wed 8/5 Start: 7:00 AM Where: 1200 Industrial Way — RivetCREW Reply STOP to opt out.
Tool and maintenance reminders
- Who receives it:
- The notification phone number an organization enters in its own settings
- Frequency:
- At most one message per day, only when a tool is overdue or due for service
RivetGEAR: 3 tools overdue for return. View at getrivet.io/gear/tools Reply STOP to opt out.
Message frequency
Message frequency varies and depends entirely on your work activity. Most recipients receive fewer than five messages per month. Rivet does not send recurring scheduled messages, newsletters, or campaigns — every message is triggered by a specific event such as an invitation, a schedule being published, or a certification approaching its expiration date.
Cost
Rivet does not charge you for text messages. Message and data rates may apply depending on your mobile carrier and plan.
How to opt out — STOP
Reply STOP to any message from Rivet to stop all further messages to that number. You will receive a single confirmation that you have been unsubscribed, and nothing after that. Opting out is immediate and permanent for that number until you opt back in.
Reply START to resume messages if you opted out and change your mind. Signed-in users can also turn SMS notifications off in their account settings at any time.
How to get help — HELP
Reply HELP to any message for support information, or contact us any time at support@getrivet.io. You can also reach us through the contact page.
Carriers
Carriers are not liable for delayed or undelivered messages. Message delivery is subject to your carrier's network availability.
Privacy
Phone numbers collected for SMS are used only to deliver the messages described on this page. They are not sold, rented, or shared with third parties for marketing purposes. Messages are delivered through our messaging provider solely for the purpose of transmitting them. See our Privacy Policy and Terms of Service for full details.